Important note - Due to the nature of international shipping, returns, refunds, exchanges, cancellations (after dispatch), lifetime repolishing, buyback, and any other after-sales services are not applicable to international orders. All international sales are final.
We offer a 7-Day Hassle-Free Return or Exchange Policy from the date of delivery. All requests for exchange or return should be sent via mail to orders@hs925.com.To be eligible for a return or exchange:The request must be raised within 7 days of receiving the order. The jewellery must be returned in its original condition, with all packaging, tags, certificates, and accessories intact. The item must not show any signs of wear, damage, alteration, or misuse. All returns and exchanges are subject to a quality inspection upon receipt.
Returns - Eligible returns will be processed as a refund to the original payment method. Refund processing timelines may vary depending on the payment method and banking partner.
Exchanges - Customers may exchange their jewellery for any other product available on the HS925 website within 7 days of delivery, subject to the eligibility criteria outlined in this policy. Exchange should be only against products that are of same value or a higher value.
Please Note - Shipping charges, duties, taxes, gift packaging charges, and other non-product charges are non-refundable. Return shipping charges may be borne by the customer unless the return is due to a damaged, defective, or incorrect product delivered by HS925.
After the expiry of the 7-day return and exchange window : Returns will not be accepted under any circumstances. Customers may request an exchange of their jewellery, subject to approval and quality inspection. Upon approval, HS925 will issue a Credit Note equivalent to 55% of the original invoice value.
The Credit Note can be redeemed against the purchase of any product available on the HS925 website. Any difference in value between the Credit Note and the new purchase must be paid by the customer. The full value of the credit note will have to be purchased in one single order. Credit notes cannot be split. If the purchase value is lesser than the credit note, then by default the value of the unused credit note amount will become NIL.
Shipping charges associated with the exchange will be borne by the customer. HS925 reserves the right to reject any exchange request if the jewellery is found to be damaged, altered, misused, or not in its original condition.
All HS925 jewellery is crafted in 925 sterling silver and finished with a premium gold polish. As with all gold-polished silver jewellery, the polish may naturally fade over time depending on factors such as frequency of wear, exposure to moisture, perfumes, cosmetics, chemicals, sweat, and storage conditions. Polish fading is a natural characteristic of gold-plated jewellery and should not be considered a manufacturing defect.
Natural polish fading due to regular wear and tear does not qualify for return, refund, or exchange under this policy. To help maintain the beauty of your jewellery, HS925 offers a Lifetime Re-Polishing Service. Customers may send their jewellery to us for professional re-polishing at any time by paying a nominal service fee along with applicable shipping charges.
All HS925 jewellery is handcrafted and uniquely designed. Our pieces are adorned with semi-precious stones and may exhibit slight variations, irregularities, or natural imperfections. Colours of the jewellery stone may vary slightly in reality. These characteristics are a result of traditional craftsmanship and make each piece unique. Such minor variations should not be considered manufacturing defects and do not qualify for returns, refunds, or exchanges.
Customized, personalized, engraved, or made-to-order jewellery cannot be cancelled, returned, or exchanged once the order has been confirmed and production has commenced. Any advance payment made toward a customized order is non-refundable.
Customers are strongly encouraged to record an unboxing video while opening their HS925 package. In the event of a damage, defect, missing-item, or incorrect-product claim, the unboxing video may be required as supporting evidence for verification.
All communications regarding exchanges, refunds, returns, feedbacks etc should be sent via mail to orders@hs925.com.
1.‘Damaged’ means that the HS925 jewlery is either cut or crushed or broken or there are missing pieces, crushed or soldering is faulty.
2.‘Damaged’ does not include color variations or hand-crafted imperfections in stones or material.
3. Return will be accepted after inspection from HS925’s head-office team only. The jewellery must be in its original, unused condition (as unboxed) and must have the original tag attached.
1.‘Personal Information’ is collected to process your orders efficiently and deliver a seamless shopping experience. Your data helps us communicate order updates, offer tailored recommendations, and improve our services. We also use this information to ensure secure transactions and comply with legal or regulatory requirements.
2.Your personal information/data shall never be used for either marketing or disclosing to any third party.
3.The terms and conditions and all policies are subject to change from time to time without any prior notice.
