Frequently Asked Questions
How can I verify the purity of HS925 silver jewellery?
All HS925 jewellery is made from BIS Hallmarked 92.5 Sterling Silver — officially certified for purity by the Government of India.
Verify your jewellery’s HUID number using the BIS CARE App:
- Download the BIS CARE App ( Android/iOS)
- Find the 6-digit HUID engraved near the BIS logo on your jewellery
- Tap “Verify HUID” and enter the number
The app instantly confirms purity, jewellery type, and hallmarking centre — ensuring full transparency.
What if I don’t like the jewellery after purchase?
No worries! At HS925, your satisfaction comes first.
If you’re not happy with your purchase, you can exchange it within 7 days of delivery — no questions asked — as long as the piece is unused and in its original packaging.
Easy exchange process:
- Contact us via WhatsApp or email
- We’ll arrange a pickup and issue your exchange once the item is received.
Buy with confidence — your purchase is 100% protected with HS925’s 7-Day Easy Exchange Guarantee.
Are HS925 designs exclusive?
Yes — HS925 creates original, limited-run collections that reflect a distinctive blend of tradition and modern style. Our designs are crafted to stand out and are not mass-market replicas. You’ll receive a piece that’s thoughtfully created, hallmarked, and emblematic of the HS925 brand ethos.
Why choose HS925 gold-plated silver jewellery over solid gold?
With HS925, you enjoy the same luxurious look and long-lasting finish of gold — without the heavy price tag.
For example, a design worth ₹25,000 in 92.5 silver would cost over ₹7 lakh in gold. Both are precious metals — but HS925 makes fine craftsmanship affordable. Plus, unlike gold, you’re free to refresh your collection and explore new styles while still owning certified, hallmarked jewellery.
In short, HS925 brings you the beauty of gold, the value of silver, and the freedom to own more designs — without compromise.
Is my investment safe?
Absolutely. Every HS925 piece is crafted from BIS Hallmarked 92.5 Sterling Silver, which guarantees government-certified purity and authenticity.
Each purchase comes with:
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Verified HUID Number — traceable on the BIS CARE App
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Secure, insured logistics through an internationally reputed delivery partner
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Tamper-proof packaging for safe transit
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Transparent pricing — you pay only for certified silver and craftsmanship
So your investment is 100% genuine, traceable, and backed by BIS certification — ensuring complete peace of mind with every HS925 purchase.
What is the after-sales support?
At HS925, our relationship doesn’t end with your purchase — it begins there.
We offer complete after-sales support (nominal service charges as applicable), including:
- Jewellery cleaning & repolishing services
- Assistance with resizing or repairs
- Dedicated WhatsApp support for any queries, tracking, or care tips
Our goal is to ensure your HS925 piece stays as beautiful as the day you bought it — with ongoing care, guidance, and reliable service you can always count on.
Does the jewellery look exactly the way I see on the website?
Yes — all photos on our website are of the actual HS925 jewellery, captured under studio lighting to highlight every detail and finish.
However, since images are shot in professional lighting, minor colour variations may occur when viewed in natural light.
To avoid any confusion, we welcome you to book a free video call and see the jewellery live before placing your order — ensuring you know exactly what you’re buying.
What is the resale value of HS925 silver jewellery? Will I get a higher value if silver rates increase?
Our jewellery is crafted in 92.5% Sterling Silver, valued for its purity, craftsmanship, and timeless appeal.
While we do not have a direct buy-back policy, HS925 offers a special exchange benefit — you can return your piece and receive a credit note worth 50% of your invoice value, redeemable on any future purchase from our website.
If you prefer, you can also sell your silver jewellery at the prevailing market rate through a local jeweller, especially if the silver price has increased — ensuring you always get fair value for your investment.
Is the price of HS925 jewellery fair?
Yes — HS925 follows a transparent and value-based pricing policy.
- Each piece is made of 92.5% sterling silver (BIS hallmarked) and crafted with premium design and finish, so the cost reflects materials + craftsmanship.
- You’re not just paying for metal weight — you’re also paying for unique design, finish, BIS certification, branded packaging and after-sales support.
- In short: you’re getting a hallmarked, well-crafted silver piece at a market-aware price — so you can rest assured that you’re not overpaying.
